YOUR STAY
Booking conditions
These conditions apply to bookings agreed directly with us. The written offer sets out the dates, guests, price and requested services.
Confirmation and payments
A 20% advance payment by bank transfer is required. Your dates are reserved when we receive the payment and send you written confirmation.
| When | Amount |
|---|---|
| On confirmation | 20% of the total |
| No later than 30 days before arrival | A further 30%, bringing the amount paid to 50% of the total |
| No later than 7 days before arrival | The remaining 50% balance |
For bookings made between 30 and 8 days before arrival, 50% is payable immediately; for bookings made within the last 7 days, the full amount is payable immediately.
Cancellations
| When you cancel | Condition |
|---|---|
| More than 30 days before arrival | Free cancellation and a full refund of advance payments |
| From 30 to 8 days before arrival | 50% of the total stay is retained |
| Within the last 7 days or in the event of a no-show | The full amount is retained |
To cancel, email us or send us a WhatsApp message.
City tax
The city tax is paid separately: €4 per person per night, for a maximum of 4 consecutive nights.
Children under 12 and residents of the Municipality of Palermo are exempt. Other exemptions are set out in the municipal regulations: please let us know before arrival if you think you qualify.
During your stay
- Check-in is from 15:00 to 23:30 and check-out from 09:00 to 11:30. Please let us know your expected arrival time.
- The accommodation is cleaned before your arrival and final cleaning is also included. Towels are changed every 3 days and sheets every 7 days. Additional changes are available on request for a fee.
- Breakfast is not included, but we prepare a small welcome for your arrival.
- Pets are welcome by prior agreement. A one-off special-cleaning fee of €30 per animal applies.
- Smoking is permitted outdoors only.
- Please close the gate whenever you enter or leave: our animals live here too.
- Keep doors and windows closed while the air conditioning is on, and remember to turn it off when you go out.
Services on request
Transfers and lifts are available on request, subject to availability.
| Service | Price |
|---|---|
| Airport transfer — one way | €35 |
| Airport transfer — return | €60 |
| Night supplement, from 22:00 to 07:00 | +€10 |
| Lift to central Palermo | €15 per trip |
Contact Romina to agree on availability and times.
Laundry
A wash costs €8 with detergent included, or €5 if you use your own detergent.
Luggage
You can leave your luggage after check-out by agreeing drop-off and collection times with us in advance.
Conditions updated on 14 November 2026.
Ask about availability